Business Process   IT Services  

Business Process

Business services, administration, compliance.

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.

 

Blue Tree provides this service to our clients.  The form which this service is presented in, is defined according to the clients needs.  The method and process of determining has often been driven through the result of Blue Tree IT practices and includes many aspects.

 

Currently Blue Tree provides BPO services for:

Financial services - including, sales and marketing, system management, anti-fraud, compliance and verification.

IT - full services support for the IT function, in additon to the environment management, user training and MIS services.

Call centre - outbound and inbound call centre.

 

The BPO initiative is a growing initiative and is supported by various government and not for rofit organisations in South Africa and Gauteng specifically - see GEDA (http://www.geda.co.za).  As these services are growing Blue Tree is in a position to provide these services to many different organisations.

 

To this end Blue Tree has the following:

• Sophisticated IT infrastructure to support this service.
• Full equipped office environment supported by primary transport routes.
• In house training programmes to develop skills and resources to acquire valid and real skills in South Africa.
• Strong management team to ensure that the BPO is managed and implemented according to client requirements.

IT Services

Management of IT development, process and infrastructure.

Blue Tree has been involved in the outsourcing of IT services for the many years. Through this experience and knowledge Blue Tree has key skills in working with an outsourced client and understand the roles, culture changes and process to ensure that the outsourcing process is successful.

Currently the outsourcing activities include:

• Software development
• Project Management
• Testing
• Analysis
• Architecture
• Networking
• Hardware - servers and desktops

The clients who have outsourced to Blue Tree have done so in the following manner:

• Turnkey, end-to-end service
• Specific aspects of a system development - such as Java development
• Specific aspects of a project process  - such as project management for a specific project
• Specific roles in the IT development life-cycle - such as testing resources on a long-term basis

The types of clients who outsource to Blue Tree range from large corporations, listed on various stock exchanges to smaller businesses who do not have the capacity to run a comprehensive IT service but still require access to world-class, industry leading and diverse technical expertise.

Blue Tree has adopted English as the key language in the outsourcing process.